Refund Policy
Last Updated: 08 April, 2025
Thank you for subscribing to eScience Academy. We are committed to providing high-quality online education for students enrolled in O Level, A Level, AS Level, and A2 Level programs.
Because our services are digital and subscription-based, we ask that you review our Refund Policy carefully before making a purchase.

1. Digital Nature of Services
All courses and resources provided through eScience Academy are delivered online. Upon successful payment, users receive immediate access to course content, which includes videos, assignments, quizzes, and downloadable materials.
As such, all purchases are generally non-refundable** once access to the course has been granted.

2. Eligibility for Refunds
A refund may be considered only under the following limited circumstances:
- Duplicate Payment: If you were charged more than once for the same subscription.
- Technical Error: If a payment was made but you were unable to access the course due to a verified system error on our part.
- Unauthorized Payment: If a subscription was charged fraudulently or without your consent (proof may be required).

Refunds will not be provided for:
- Change of mind after access is granted
- Inability to complete the course due to personal reasons
- Dissatisfaction with course content after usage

3. Refund Request Process
To request a refund, please email our support team within 7 days of the transaction date at:

📧 Email: [Insert support email]  
📝 Include your full name, registered email address, date of purchase, transaction ID, and the reason for your refund request.
Each request is reviewed on a case-by-case basis. If your request is approved, the refund will be processed to the original payment method within 7–10 business days.

4. Subscription Cancellations
You may cancel your subscription at any time via your account dashboard. Cancellations will stop future billings, but you will retain access until the end of the current subscription period. No partial refunds will be issued for unused time.

5. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us:

📍 Address: DHA, Karachi, Pakistan 
🌐 Website: [www.escienceacademy.com](http://www.escienceacademy.com)  
📧 Email: [Insert support email]